What EgoLog does
We sell refrigerants. Through the shop you can order refillable 5, 10 and 12 kg cylinders directly. For larger volumes we work with one-tonne tanks and ISO tank containers, quoted per kilogram on request. We deliver in Romania and across Europe.
The egolog.ro website and the official WhatsApp Business channel are operated by EGO INDUSTRIAL GAS S.R.L. Products, final prices and estimated lead times are shown on the product page, on Delivery and on Bulk. This page is not an offer and deliberately repeats no prices: the price that counts is the one in checkout and in your order confirmation.
Alongside the shop we publish two things free of charge, because we use them ourselves in day-to-day conversations: a library of guides on the F-gas rules, and an F-Gas calculator that converts kilograms into tonnes of CO2 equivalent using the GWP values published in Regulation (EU) 2024/573.
We publish no figures on how long we have traded, team size, warehouse capacity, partners, carriers, customer counts or reviews. If a detail like that is missing from the site, it is because we chose not to assert it — not because it was forgotten.
Company identity, and how to verify it independently
The same identification data appears in the footer of every page, in the legal documents and on the invoice. If you see something different anywhere, that is not us.
| What you want to check | Where to check it, away from our site |
|---|---|
| The company and its registration | EGO INDUSTRIAL GAS S.R.L., VAT RO45636173, registration number J2022002651408 — in the public register of the Romanian National Trade Register Office. |
| The EU VAT number | In the European Commission's VIES system. Our checkout queries that same system for the number you enter and shows you the result on the spot. |
| Consumer rights | With A.N.P.C. and on the SAL platform. Both links sit in the footer of every page. |
| Data protection | With the Romanian National Supervisory Authority for Personal Data Processing, B-dul G-ral Gheorghe Magheru nr. 28–30, Sector 1, Bucharest. |
| The rules that apply to the product | The official text of Regulation (EU) 2024/573 on EUR-Lex. Our guides explain it, but the source is the text, not our explanation. |
The registered office is Calea Dârvarilor nr. 178, Sat Goștilele, Oraș Fundulea, Jud. Călărași, Romania. The Contact page opens it directly on the map.
Official channels, and one warning worth reading
These are the only channels we communicate through. We list them in full so you have something to compare against if a message claims to come from EgoLog.
- Email[email protected]Orders, complaints, GDPR requests and legal questions. One address, so nothing gets lost.
- WhatsApp Business+40 753 988 781An information and support channel. A conversation on its own does not conclude a contract.
- FacebookEGO RefrigerantsThe official page for the brand.
- YouTube@EgoLogRefrigerantsThe video channel that accompanies the guides.
We never ask for passwords, authentication codes or full card details — not by email, not on WhatsApp, not by phone. Payment happens only on the checkout page. Any message asking for anything else is not from us, however convincing it looks.
How an order works, step by step
Checkout has five visible stages. We describe them here so you know what is coming before you start, rather than discovering it halfway through.
- Professional eligibilityYou choose the buyer type and the purpose of the purchase. Distributors declare resale of the sealed product with no technical intervention. For charging, installation, servicing, repair or recovery you enter the holder, number and issuing country of the F-Gas certificate.
- Billing detailsThe details that appear on the invoice. For private individuals we neither request nor store a personal numeric code. A VAT number entered here is checked against VIES on the spot.
- Contact detailsThe contact person, email and phone we use to confirm the order and to deliver it.
- Delivery addressWhere the goods actually go; it defaults to the billing address. In this first version the delivery country must match the billing country.
- Sales conditionsYou read the sales conditions inside checkout and accept them. The accepted version and the acceptance date are recorded with the order. You then continue in the secure environment of the payment provider named there.
Stored with the order are the buyer type, the declared purpose, the declaration version, the date and a SHA-256 fingerprint of the accepted text. It is a record of what you declared. We do not present it as independent verification carried out by us, and it does not replace the documents or records the law requires from you anyway.
Automatic acknowledgement of the order and authorisation of the payment do not, on their own, amount to final acceptance. Before that we check availability, the payment information and, where relevant, legal eligibility. If an order cannot be accepted we tell you and refund the amount charged by the same payment method, without undue delay.
Product documents: what is public and what is binding
There are two categories of document, and confusing them is the most common problem in this market. We keep them explicitly apart.
The SDS files published on the site
On the Documentation page we publish EGO reference sheets in Romanian and English, edition 15.08.2026, version 1.0, for R134a, R32, R407C, R410A, R1234yf and R404A. They are issued by EGO INDUSTRIAL GAS S.R.L. as supplier/distributor and do not declare EGO to be the chemical manufacturer. Use them to orient yourself before ordering.
The SDS for the batch you receive
The safety data sheet matching the product, the batch and the actual supplier is sent to the customer before dispatch. It is free of charge, at the latest with the first delivery, and is supplied in the language required by the destination country; the English copy is additional. When a new version is issued we send it to affected customers under Article 31 of REACH.
What travels with the delivery
- The invoice and the order confirmation.
- A delivery note or packing list with the product, quantity, batch and container serial numbers.
- The actual supplier's SDS in the mandatory language of the destination, plus the English copy.
- TPED and refillable-container compliance details, where applicable.
- A certificate of analysis (CoA) where one is issued for the batch, for bulk quantities or for reclaimed product.
- CMR or proof of delivery for international transport, where applicable.
- The return conditions for the refillable container.
R404A is delivered only after the declared use and the legal conditions applicable to high-GWP products have been checked. That check happens before dispatch; it is not a formality at checkout.
Where your money stops, and where your card details stop
Online payment happens only on the checkout page, in the secure environment of the payment provider named there. Checkout shows Visa, Mastercard and 3-D Secure before it hands you over.
EgoLog does not store full card details. They are processed directly by the payment processor and never reach our systems. We do not ask for them by email or on WhatsApp.
Prices shown in the shop are final, with 21% VAT included. For customers in Romania the invoice is issued in Romanian lei at the EUR/RON exchange rate of the National Bank of Romania applicable on the invoice date. The full list of providers involved — payment processor, invoicing provider, couriers, hosting — is published in the Privacy Policy, not buried in an annex.
Your data, artificial intelligence, and the right to a human
The site uses browser local storage only for language, the cart and the checkout draft. We use no analytics or advertising storage. We do not sell or rent personal data.
On WhatsApp, some replies may be generated or prepared with the help of an AI system. You are told so in the conversation, at the latest on first interaction. You can ask at any time for a human operator to take over. In customer support we take no decisions based solely on automated processing that produce legal effects for you.
You can request access, rectification, erasure, restriction or portability, or object to processing based on legitimate interest. Write to [email protected] and we answer without undue delay, at the latest within one month of receipt. For complex or numerous requests the deadline may be extended by up to two further months, and we tell you about the extension within the first month.
The deletion procedure has three steps and is set out on the Data deletion page. We do not ask for copies of your ID unless verification genuinely requires it, and if it does we explain why. What we process, on what legal basis and for how long is detailed in the Privacy Policy.
What we do not promise
This section exists because its absence is exactly what makes “about us” pages read the same everywhere. We would rather you knew the limits from the start.
- We display no certifications, partnerships, awards or testimonials. Not because we have no commercial relationships, but because we put nothing on the site that we could not show you in writing on request.
- Published lead times are estimates. They are shown on the Delivery page and can vary on busy days. A date becomes firm only when we expressly agree one in the order confirmation.
- We do not confirm stock before we have checked it. Availability and legal shippability are verified before final acceptance. Until then your order is a proposal, not a contract.
- We guarantee no response time on WhatsApp or email. The only deadlines we publish are the ones the law imposes: one month for GDPR requests, with the extension the regulation allows.
- The checkout declaration remains a declaration. We record it and keep it, but we do not present it as independent verification of your certificate.
- Legal documents can be updated. The version that applies to your order is the one communicated and accepted when the contract was concluded, not the one on the site a year later.